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Business Solutions

Currently waiving installation fees of $17.00 per line. No Cut Over Costs. 

Summary

FiberNet is pleased to submit our proposal to PIPAC, for comprehensive local, long distance and Internet bandwidth. Our offer is based on an array of powerful products designed to meet the telecommunication needs of physicians and members of PIPAC.

FiberNet has a sophisticated billing system in place that will please your telecommunications and data processing departments.  Your invoice will consolidate your local, long distance, and Internet services making FiberNet your "one stop shop". Your members will benefit from having one point of contact for all services.

In summary, our recommendations in this proposal will provide PIPAC members with an aggressive offer for voice and data services and we hope our in person meeting with physicians will demonstrate our ability to act as a consultative technical advisor for PIPAC members.  We look forward to personally working with your management team and starting a long and successful relationship with PIPAC.

Customer Service Commitment

FiberNet Communications is committed to providing our customers with unparalleled excellence in customer service. As a West Virginia based company with a local presence in all major business corridors, FiberNet provides each customer with the level of personalized attention that they deserve. This commitment to do the common things-uncommonly well has earned us a well-deserved reputation as the premier local provider within the sate.

FiberNet's mission statement is the same in all departments, from sales to technical operations, to billing...to offer the highest quality customer service and overall value to the customers.

Account Maintenance Team

Loreta  Mascioli  Account Executive 304.333.2105

Loreta meets with both existing and prospective customers to learn more about their business and company needs. Loreta's primary responsibilities are to generate new clients for FiberNet as well as support each of her customers. With strong experience in customer service, the telecommunications and Internet industry, Loreta is able to provide businesses with solutions to their ever changing and evolving needs.

Mary Wilfong Sales Manager 304.333.2102

Mary is the escalation point for the sales organization within North Central West Virginia. With over 25 years in the sales field, Mary brings focus to filling the needs of businesses and assures higher levels of customer service. With several years in the telecom industry, she is dedicated to bringing products and services to help streamline communications and help businesses become more productive.

Roy Terek Sales Engineer 304.230.2107

Roy works with the sales organization to design network solutions that optimize your existing communications along with FiberNet products and services. Roy has 30 years i the telecommunications industry, including experience in sales, installation, maintenance center operations, and business office/billing and external affairs. Roy can assist with voice, data, and Internet options.

Customer Care 800.320.6144 or 304.720.0200

FiberNet Communications has and 800# that is available to all customers' 24 hours a day 7 days a week. Our service representatives are trained on first call resolution and will escalate as appropriate to solve any Issues that affect your communications. If you need to add or delete a phone line or cancel a calling card or have a question about your bill these highly trained professionals are there to help you.

FiberNet own and operates it's own 100% digital fiber optic network. This, state of the art network has an OC-48 digital backbone with sonet based technology offering a built in self-healing redundancy .

Switchhing & Network Equipment

Switch - FiberNet currently operates a Lucent 5ESS digital switch in the Charleston, WV Area. This switch is the brains of the FiberNet network and allows us to process and deliver our telecommunications products and services.

Co-Locations - FiberNet is co-located in many Verizon central offices allowing us to offer our customers true dial tone as a facility-based carrier. We are constantly expanding our reach to customers by adding new co-locations.

Nokia DSLAM equipment with Cisco Routers - FiberNet utilizes State of the art equipment in all of our switches.

SS7 Technology for Improved Network Throughput - FiberNet has deployed Signaling System 7 (SS7) throughout the network wherever available.  SS& technology is responsible for quicker call set-up time and improved network throughput.

Network Operations Center

24 hour Network Monitoring - The NOC is responsible for monitoring network traffic, alarms, and congestion. FiberNet has established this NOC to guarantee continuous 24 hours a day, 7days a week network monitoring capability.

Disaster Recovery

All FiberNet switch sites are deployed with automatic battery backup and diesel generators to support any commercial outages.

FIBERNET COMMUNICATIONS NETWORK

Clear, Fast and Dependable

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Last modified: June 22, 2007